Harnessing the Power of Gen-AI for Smarter ServiceNow

Gen AI is the game-changer of 2024 (and certainly will be going into 2025) transforming industries from top to bottom. If you’re not harnessing its power, you’re missing out on a massive competitive advantage. That’s precisely why ServiceNow and Judge are at the forefront, leveraging generative AI to supercharge the Now Platform with the right technology and support. 

AI is rapidly changing the way we work. From automating routine tasks to creating innovative solutions, AI’s potential is limitless. So, why not leverage it to enhance your ServiceNow experience?  By analyzing existing data, Gen AI can generate new, original content, like text, images, and videos. Think of it as a creative AI assistant. 

ServiceNow is at the forefront of integrating Gen AI into its platform. By combining machine learning, natural language understanding, and automation, ServiceNow Platform empowers employees and delivers exceptional customer experiences. 

Find out how Gen AI changes your Now Platform 

As per ServiceNow’s press release, ServiceNow has introduced Bring Your Own (BYO) Gen AI, which is revolutionizing the way organizations leverage AI. With new features like playbook generation and app generation, developers can now create low-code apps and digital workflows faster than ever before. This empowers businesses to accelerate their AI-driven transformation and gain greater flexibility and choice. Additionally, Now Assist for Strategic Portfolio Management (SPM) connects strategic planning to customer feedback, driving real business impact. 

Let’s look at point-by-point how ServiceNow has improved with Gen AI capabilities: 

• Extension of Now Assist: ServiceNow has added new features to its Now Assist suite that enables employees to use customer feedback for strategic planning allowing effective decision-making and business impact.  
• Automated Content Generation: By giving agents rapid access to critical information, new capabilities like feedback summarization and knowledge article generation help them operate more efficiently and free up their time to concentrate on solving complicated problems and providing excellent customer support. 

Empowering Developers 

• Quick Application Development: Playbook and app generation tools have sped up the creation of digital processes and low-code apps. This is very helpful for developers who want to work rapidly and in large quantities to generate solutions. 
• Generative AI Controller: This feature makes it easier to incorporate generative AI capabilities into current workflows, which enables businesses to automate processes such as content summarization and question answering without requiring extensive technical expertise. 

Combining Major AI Services with Integration 

• Partnership with Microsoft: ServiceNow and Microsoft have partnered to integrate Azure OpenAI Service, which gives users safe access to sophisticated generative AI features.  
• Multimodal Capabilities: To enhance results and offer deeper insights for a wider range of applications, the platform now supports multimodal models that can handle diverse data formats (text, pictures, and audio). 

Modifying Business Frameworks 

• Transforming Workflows: By automating repetitive processes, boosting self-service possibilities, and improving overall operational efficiency, the incorporation of GenAI is predicted to transform business models. It’s expected that this shift will result in significant productivity increases for all organizations. 
• Focus on Responsible AI: ServiceNow emphasizes responsible AI use by ensuring data privacy and transparency in AI-generated responses, which is crucial for maintaining trust among users. 

Conclusion 

The integration of Generative AI into ServiceNow’s Now Platform marks a significant advancement in enterprise technology. By enhancing productivity, streamlining workflows, and fostering innovation, the ServiceNow Platform is becoming a necessity to stay relevant in the industry. 

Judge, along with ServiceNow, aims to enable the implementation of these capabilities. We also aim to empower businesses of all sizes. Our offerings are designed to streamline your operations, enhance productivity, and deliver exceptional experiences to both your customers and employees. 

To learn more about our services, visit our website. 

About Piyush Nigam 

Piyush Nigam, Senior Director – Cloud & ServiceNow Practice, a distinguished leader with an impressive track record spanning over 20+ years of global, multi-cultural, and diversified experience. Piyush’s expertise lies in Digital Transformation, Solution Design, Service Delivery, Cloud Offerings, and the Service Now Platform. 

Throughout his career, Piyush has collaborated with Fortune 100 clients in various capacities, consistently delivering outstanding results and driving customer success. His extensive background includes establishing Centers of Excellence (CoE) from the ground up, devising strategies to attract and retain top talent, and achieving remarkable growth in headcount, capacity, and capability. 

He is an alumnus of IIM Lucknow, one of the premier business schools in India, and holds a master’s degree in computer science and biomedical sciences.