ServiceNow Solutions: Managed Service, Consultancy & Training

ServiceNow is a cloud-based platform that helps businesses automate and streamline their workflows to improve efficiency, productivity, and customer service. However, implementing ServiceNow can be a complex and challenging task. There are several factors to consider, such as the size and complexity of the business, specific needs, and the budget available. This is why many organizations partner with a ServiceNow service provider for consultation and implementation. As a ServiceNow service provider, Judge has the expertise and experience to help businesses overcome the challenges of implementing ServiceNow to ensure that it is implemented correctly and efficiently.

Why Judge?

When it comes to large-scale technology implementations, we recognize how important it is for organizations to see a return on their investment. We bring technological expertise and years of management consulting experience to the table, helping to ensure the resulting culture and operational changes produce lasting results.

Deep Industry Expertise

With over 30 years of experience providing IT consulting services to various industries, Judge has a unique understanding of businesses' specific challenges and needs and how ServiceNow can address those needs.

Certified ServiceNow Experts

Judge’s team of certified ServiceNow experts have the knowledge and skills to help businesses implement ServiceNow correctly and efficiently.

Track Record of Success

Judge has a proven track record of success in helping businesses implement ServiceNow – and has a deep understanding of the best practices for implementation.

Our ServiceNow Solutions

Transform Your IT Operations with ServiceNow
ServiceNow is a powerful platform that can revolutionize your IT operations. By automating workflows, improving service delivery, and enhancing IT efficiency, ServiceNow can help you achieve your business goals.

ServiceNow Managed Services

Our customized managed services help customers manage their ServiceNow platform enabling them to meet daily business requirements.

End - To - End Platform Support Through our end-to-end platform support, we administer, manage, enhance, and upgrade the ServiceNow platform for customers.
Escalated Support (Issue or Bug Fixes) We offer professional services to organizations to manage ServiceNow instances, even those with in-house support teams.
Assisted Platform Management We provide a dedicated ServiceNow consultant for solutions to be implemented by the in-house ServiceNow Support Teams.
License & Subscription Management Our consultants optimize license and subscription usage, identify leakages, and recommend solutions to reduce TCO and improve ROI.

ServiceNow Consulting Services

We evaluate your operations against industry best practices to ensure a successful ServiceNow implementation.

Platform Health Check & Remediations: We enable health checks, decode reports and pragmatically implement improvements to optimize and enhance platform performance.
Platform Gaps & Issue Remediation: We use our internal IP to identify, categorize, and correct the platform gaps and implement rectifications for existing/plaguing issues.
Architecture Review & Recommendations: Our ServiceNow consultants conduct architecture reviews, remediate technical debt, and help clients understand databases and ERDs.
Platform Maturity Assessment: Through our consulting services, we help customers achieve platform maturity by identifying technical gaps, addressing them, and receiving recommendations.
Framework/Process Maturity Assessment: Our ITSM consultants help customers assess their ITIL maturity, including in-depth analysis and evidence collection, and get certified by governing bodies.
Setup Platform Management & Governance: Through robust management and governance, we help customers minimize their TCO and technical debt and boost ROI and user satisfaction.

ServiceNow Implementation Services

We offer implementations of CSM, ITSM, ITOM, ITAM, IRM, SecOps and Cloud Management product lines and integrations with industry-standard tools.

Industry Specific Solutions: Our industry-specific solutions like Financial Services Operations (FSO), Healthcare and Life Sciences, Manufacturing, Public Sector Digital Services, Retail, Telecommunications Service Management, and Technology Provider empower customers streamline operations.
New Feature Rollouts : We offer services to help customers adopt the latest features of the ServiceNow platform to aid the existing implementation.
Custom Application Implementation: Our certified ServiceNow consultants help customers automate, digitize, streamline business processes, and smoothly migrate from legacy systems.

ServiceNow Integration Services

Our integration services connect different systems to ServiceNow while also integrating them with your existing IT landscape.

Integration with ServiceNow-to-ServiceNow systems: We integrate customers’ ServiceNow instances with other vendors or departments for seamless data exchange and end-to-end processes.
Integration with Legacy Systems:We enable integration between customers’ ServiceNow instances and existing systems, ensuring they adhere to best practices.
Integration with Leading Enterprise Systems: We leverage ServiceNow Integration Hub to integrate customer systems with their ServiceNow instances seamlessly.
Existing Integration Enhancements: We enhance existing ServiceNow integrations by analyzing and resolving issues and improving functionalities.

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ServiceNow Data Migration Services

With our migration services, we facilitate a seamless transition from legacy systems utilizing curated playbooks to ensure data integrity and security.

Data Migration to ServiceNow Instance: We seamlessly migrate records from existing systems to ServiceNow instances while ensuring data accuracy and adherence to best practices.
Migrate Operations from Non-ServiceNow: We manage migrating operations from legacy systems with specialized expertise to address organizational change management (OCM) issues.

Transformation Services

We help our customers transform their ServiceNow platform to meet the changing business needs without disrupting operations.

Feature Enhancements: Our offerings help customers tailor the specific features and functionalities as per their needs and enhance them further.
Re-Platforming (Back-To-OOB, Custom): Our frameworks and playbooks optimize existing ServiceNow instances through deep analysis aligning them with best practices and leveraging the best practices.
Enhance Automation, orchestration in existing modules: We help customers maximize value by automating and orchestrating across the IT landscape while aligning them with industry 5.0 trends.
Instance Hardening & Health Setup: We secure the instances by implementing playbooks and recommended guidelines protecting the data sensitivity, preventing attacks, and ensuring compliances improving overall security posture.

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ServiceNow Upgrade & Testing Services

We ensure a seamless transition to ServiceNow platform upgrades to remain up to date with the use of best practices and playbooks.

Platform Upgrades & Fixes: Our services help customers seamlessly upgrade to the latest release, ensuring no disruption to existing functionalities and operations.
Testing & Rollout Support (ATF, Non-ATF): We provide professional testing services for the ServiceNow platform utilizing either ATF framework or non-ATF frameworks.

ServiceNow Resources as a Service

Our 'Resource as a Service' provides a flexible model to manage capacity and expertise by getting access to our niche experts to augment their in-house resources.

ServiceNow Support (L1 to L3 Specialist): We create a structured approach to efficiently resolve issues from first point contact to specialized experts to handle the most complex issues by automating routing using AI models.
Niche Skill Support: Our skill support services provide access to developers and consultants with specialized domain knowledge and expertise.
Limited / Packaged Support Hours: We offer flexible support options where customers can select specific skill sets and define project durations while enjoying cost and flexibility benefits.
Resource Ramp Up & Ramp Down Support: We optimize resource allocation by helping customers plan hiring and downsizing strategies based on changing business needs and budgets.
Resource Deployment (onshore - offshore, short - long term): We offer flexible resource deployment where customers can choose location, duration, skill, and experience as per their needs and budget.

Technical Training and Knowledge Transfer

To maximize the value of your ServiceNow investment, we offer comprehensive training and support:

Tailored training programs: We'll develop customized training programs to meet the specific needs of your IT team, covering various ServiceNow modules and functionalities.
Hands-on training sessions: We'll provide hands-on training to help your team gain practical experience with ServiceNow.
Certification preparation: We'll assist your team in preparing for and achieving ServiceNow certifications.
Ongoing support and training: We'll offer ongoing support through various channels, including knowledge base articles, webinars, and dedicated support teams.